Terms and Conditions
WEDDING / EVENT TERMS AND CONDITIONS
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which The Allotment Bride Florist (“we/us”) makes available to you, the event commissioner, any of our services. By paying the booking fee to secure your wedding flowers with The Allotment Bride Florist you agree to the following terms and conditions.
1.The Allotment Bride Florist Products and Services
1.1 All The Allotment Bride Florist products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/ plants and sundries that may not be available. I would stress that flowers and plant material are natural products and colours may differ/ be unavailable to those agreed but we will always make every effort to source products accordingly.
1.2 In the event that The Allotment Bride Florist are unable to supply product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full. See 7.1.
1.3 All in person consultations will be made by appointment only. The initial consultations are complimentary. Once your wedding date is booked The Allotment Bride Florist is available for contact by email at any stage to answer any questions and queries you may have. Additional consultations in person are chargeable to cover time and/or travel.
2.Prices and payment
2.1 Prices listed within The Allotment Bride Florist Wedding Flower service proposal will remain valid for 3 months from the date sent to you, the event commissioner. Prices in the proposal should be taken as a guide. Should the ingredients or components for the intended final design of the product or service rise significantly we shall notify you, the event commissioner as soon as reasonably possible and pass this cost on to said event commissioner.
2.2. The final invoice for your wedding flowers will be issued to you after your order has been confirmed. Full payment for the product or service must be received prior to the event or service and no less than 2 weeks before the event. The Allotment Bride Florist reserves the right to cancel any wedding flowers, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.
2.3 Once flowers have been confirmed, any subsequent changes made to a wedding order must be submitted in writing by the bride, groom or appointed acting party. The Allotment Bride Florist will order your wedding flowers approximately ten to fourteen days before your wedding date, dependent on type of flowers chosen. You will not be allowed to make any significant changes after the order has been placed without additional fees. We will, however try to make small changes where possible to accommodate your needs.
- Delivery
3.1 The Allotment Bride Florist charges for travel if beyond 3 miles of Glossop, Derbyshire at a rate of £0.55p per mile plus an additional £15.00 per hour. There may be additional surcharges on public holidays / late bookings etc.
3.2 Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a product or service, please ensure that you, the event commissioner, have provided full address and telephone details, including accurate postcode of the venue or agreed recipient and your contact telephone number or e-mail address so that we can notify you in the event of any delivery problems.
3.3 The event commissioner’s flowers will be delivered or set up at a time previously agreed between The Allotment Bride Florist and you, the event commissioner. If for any reason we are not able to meet the delivery or set up time, the event commissioner will be notified as soon as feasibly possible.
4.Event set up
4.1 The Allotment Bride Florist will personally deliver and set up your flowers unless otherwise agreed. For large events trusted assistants are brought in to ensure smooth and timely set up. Set-up at venues does carry an extra small charge which will be listed in the clients proposal.
4.2 The Allotment Bride Florist accept no responsibility for any damage caused by flames or lit candles at an event once we have left the wedding set up. Whilst The Allotment Bride Florist can provide candles and candle vessels, it is usually the caterer and/ or venue staff that light them and we will not therefore be held accountable for any damage caused by them.
4.3 The Allotment Bride Florist accepts no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, i.e. buttonholes or bouquets, once they have been left by our team at the relevant- and pre-agreed- venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party (as a whole, or by an individual), remains the responsibility of said wedding party and/ or individual.
4.4 The Allotment Bride Florist requires that we are the sole provider of floral arrangements and/ or fresh flowers and foliage décor. If you wish to add your own arrangements, please notify us. Please note, other than church flower teams, we will not work or partner with any other provider of floral décor for your event. This is non-negotiable.
5.Cancellation of The Allotment Bride Florist products or service
5.1 Cancellation of The Allotment Bride Florist products or service must be notified as soon as reasonably possible. Any booking fee paid will be retained regardless of the circumstances of the cancellation. As per term 2.2, we must receive full payment 2 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount. Please see below for following timescales and refund amounts:
9 months or more before event date: Booking fee retained, no further payment required
6-8 months before the event date: Booking fee retained, and an admin fee of £150 required
3-5 months before the event date: Booking fee retained, and 50% of final amount payable
4 weeks – 3 months before the event date: Booking fee retained, and 75% of final amount payable
4 weeks up to event date: Booking fee retained, and full amount payable.
6.Complaints about The Allotment Bride Florist product or service
6.1 In the event that the event commissioner is not satisfied with The Allotment Bride Florist product or service, any complaints should be addressed in the first instance, and within 1 working day of the delivery date, to:
Email allotmentbride@gmail.com
Telephone 07734800972
Address The Allotment Bride Florist, (The Undercroft) 14 High St East, Glossop, Derbyshire, SK138DA.
6.2 Because of the perishable nature of our products, the event commissioner will be advised upon delivery how to store/ care for your product and we ask that you fulfil this. Usually, the instruction will be to keep the product in a cool place, away from draft, heat or strong fumes and, if a bridal bouquet, in its water bubble, tissue paper or gift bag until usage.
- Disclaimer- Ill health, Acts of God or adverse weather conditions
7.1 Whilst we agree to use our reasonable endevours to ensure that The Allotment Bride Florist Service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver The Allotment Bride Florist product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and, if the event is out of season, we will discuss a contingency plan with the event commissioner. We have contingency plans for such occasions of sudden ill health. If Faye Parker of The Allotment Bride Florist is unable to personally complete or deliver your event, then this will be outsourced accordingly. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing The Allotment Bride Florist service or product as agreed, then we can only offer a refund of full monies paid.
- Props, styling and décor
8.1 Items hired or borrowed from The Allotment Bride Florist (such as vases, containers, props) shall at all times remain the property of The Allotment Bride Florist. You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of The Allotment Bride Florist. All items must be returned in the condition they were delivered or the deposit fee for the item will be kept by The Allotment Bride Florist. The hire period for all goods supplied by The Allotment Bride Florist will be variable and agreed prior to your wedding day, along with details for return/collection.
9.General
9.1 We reserve the right to supplement and amend the Terms and Conditions of The Allotment Bride Florist product or service from time to time. We will inform the event commissioner of any changes to The Allotment Bride Florist terms and conditions. If you sign and return a copy of the Terms and Conditions as listed herewith; by the act of paying a booking fee you are proceeding with the booking and entering into a contract and therefore agree to these Terms and Conditions.
9.2 Additionally, we reserve the right to suspend, restrict or terminate The Allotment Bride Florist products or services for any reason at any time.
Updated September 2022
WORKSHOP TERMS & CONDITIONS
Booking Workshops.
1. By opting to book one of The Allotment Bride Florist workshop/events you automatically agree to our terms and conditions.
- Please note that The Allotment Bride Florist reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions – without any prior notifications to you. Such changes will be advertised by The Allotment Bride Florist and if you are booked on to a Workshop you will be informed via email.
- Workshop prices are non-negotiable.
1.2 The booking is not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the booking for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate cancellation of your booking.
1.3 Please note that the booking cannot be redeemed against cash, credits, or any other benefits.
1.4 The Allotment Bride Florist has the right to investigate if there has been any violation of the booking terms and conditions. In case of any conflicts, the decision of The Allotment Bride Florist will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).
Cancellation / rescheduling of Workshop.
2. If a workshop/event is cancelled in its entirety due to any unforeseen circumstances, The Allotment Bride Florist has the sole and absolute right to:
- i) reschedule the event, or
- ii) move the workshop/event to a live online workshop/event, or
- iii) not issue any refunds.
2.1 Please note that the decision of the issuer in such cases will be deemed final and binding.
2.2 If a workshop/event is cancelled due to any factors or causes not in the control of the issuer, the latter will postpone the workshop/event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, government announcements, strikes, delays in production, and the like. Once again, the decision of The Allotment Bride Florist will be considered final.
2.3 If a workshop/event has to be rescheduled to other dates, you will not be eligible for any refunds.
3 All bookings are deemed as FINAL TRANSACTIONS. There will be no ticket returns/exchanges/cancellations.
3.1 By booking onto a Workshop you give your consent to The Allotment Bride Florist to collect certain information about yourself for verification or other purposes relevant to the running of the Workshop (please see privacy policy for details).
PRIVACY POLICY
What data do we collect?
1. The Allotment Bride Florist collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
2. You directly provide The Allotment Bride Florist with most of the data we collect. We collect data and process data when you register online or place an order for any of our products or services.
3. How will we use your data?
The Allotment Bride Florist collects your data so that we can:
- Process your order
- Email you with special offers on other products and services we think you might like.
- Maintain contact to conduct transactions, projects or contract
How do we store your data?
4.The Allotment Bride Florist will keep your personal identification information for the duration of any transaction, project or contract.
How to contact us
If you have any questions about The Allotment Bride Florist privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: allotmentbride@gmail.com